Browsing by Author "b2da7eff-f52d-4a1a-bf33-b5223d0de221"
Now showing items 1-3 of 3
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Drivers of Customer Loyalty in B2B Services: A Firm-level Analysis Over Time
Khan, Sajid; Williams, Paul; Naumann, Earl (American University of Sharjah, 2013-09-08)Identifying the drivers of relationship quality, satisfaction and customer loyalty has been the subject of much marketing research for over twenty years. However, there are a number of gaps in the literature, especially ... -
Exploring Academic Dishonesty in the Middle East: A Qualitative Analysis of Students' Perceptions
Al-Jurf, Saladin; Kemp, Linzi; Williams, Paul (Taylor & Francis, 2019)Most previous studies of academic dishonesty have been conducted in North America and Europe, and have focused on the contextual, institutional, and individual factors that influence students' propensity to cheat. While ... -
Key Account Management and the Relationship Lifecycle: Towards a Framework for Collaboration
Ashill, Nicholas; Naumann, Earl; Sirdeshmukh, Deepak; Williams, Paul (American University of Sharjah, 2013-06-12)This paper examines the strategic drivers of effective key account management (KAM) and their integration into the relationship lifecycle. Previous KAM initiatives have tended to be focused on the sellers' perspective, ...